Let’s get a little
more specific

For those that want details, we have three straightforward tiers of I.T. Support packages to suit all types of business needs. With PXL, it’s simple to find the one that works for your business.

See one that’s almost perfect and want to make some adjustments? We can do that too.

Plan Details

Looking for some specifics?
Click the boxes below to read the nitty-gritty details

 Plan: PXL Partners

Plan Overview & Goals

Our goals for our PXL Partners clients are just as the title implies; we want to be your partners and understand everything about your I.T. needs. We’ll maintain the dialogue and keep you in the loop.

Any personal purchasing or personal I.T. for employees of the business will also be handled at the reduced rate (separate from the company, of course)!
We will make smart recommendations that eliminate future problems, save time, and keep your equipment running as fast as possible while keeping billing reasonable.

As part of our commitment, we’ll also set up the following at the outset of our contracts:
– Quarterly preventative maintenance for all devices (beginning at the start of our contract)
– Monthly server maintenance (upgrades, updates, and patches)

Included Services

Essential I.T. Support

  • Support & ticketing tools
  • Asset information & monitoring
  • Theft tracking
  • Instant connectivity from helpdesk within Windows
  • Advanced performance monitoring
  • Automated solution deployment

Managed Anti-Virus

  • Full antivirus monitoring
  • Scheduled antivirus updates
  • Threat/Status reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Add-Ons

Managed Backup

  • Integrated Backup Deployment
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Data Center

Proactive Maintenance

  • Handled by senior technicians only
  • Advanced performance monitoring
  • Key application maintenance
  • License & asset management
  • System update verification
  • BIOS and firmware updates
  • Managed anti-virus and backup checks if applicable
  • Quarterly Network Health Review
  • Firewall & wireless AP management & maintenance
  • Router & Switch upgrading

Billable Labour Services

  • Remote or on-site staff I.T. support
  • A first-of-its-kind admin support program that helps staff get the most out of their software
  • Moves, adds and changes
  • Projects and project planning
  • Software and hardware upgrades (Including mobile devices)
  • Mobile device support (Phone & Tablet)
  • Scheduled After-Hours Support at regular hourly rate
  • Emergency After-Hours Support at 1.5x rate (1 hr. increments)
  • Dark web checks ensure your data, personnel, and passwords are not for sale
  • On-site software training prepared by our staff specifically to meet your needs

Terms and Cost

Terms: 1, 2, and 3 years

Cost: $10 per system per month base cost with per-hour rates

 Plan: PXL Elite

Plan Overview & Goals

Our goal for our PXL Elite clients is nothing short of completely taking over your I.T. needs from planning to execution. We provide a senior team of I.T. professionals that understand your business, market, and goals and will meet with you quarterly to align ourselves to your expectations. We want what you want!

As a bonus, any personal purchasing or I.T. needs for employees and family of the business will also be handled at a reduced rate with the same passion and eye for detail that we conduct ourselves with at all times (with their costs totally separate from the company, of course)!

Included Services

Essential I.T. Support

  • Support & ticketing tools
  • Asset information & monitoring
  • Instant connectivity for our consultants
  • Instant helpdesk chat function
  • A first-of-its-kind admin support program that helps staff get the most out of their software
  • Advanced performance monitoring
  • Automated solution deployment
  • Office 365 management
  • Remote or on-site support
  • Theft tracking
  • Project planning
  • Software and hardware upgrade planning (including mobile devices)
  • Mobile device support (phone & tablet)
  • Scheduled After-Hours support

Proactive Maintenance

  • Handled by senior technicians only
  • Advanced performance monitoring
  • Key application maintenance
  • License & asset management
  • System update verification
  • BIOS and firmware updates
  • Managed onsite & offsite backup checks (if applicable)
  • Network Health Reviews
  • Firewall & wireless AP management & maintenance
  • Router Monitoring
  • Switch Monitoring

Managed Anti-Virus

  • Integrated antivirus Deployment
  • Full antivirus monitoring
  • Scheduled antivirus updates
  • Threat/Status reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Managed Audit

  • Vulnerability and security scans

Quarterly Business Reviews

  • Quarterly in-person reviews are included to keep clients and I.T. goals in tandem
  • Proactive maintenance for server and workstations will be handled in-person during these months if not done monthly

Add-Ons

Managed Backup

  • Integrated Backup Deployment
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Data Center

Billable Services

  • Projects (including initial onboarding) billed at half of normal hourly rate per hour
  • Emergency After-Hours Support at 1.5x rate (1 hr. increments)
  • Upgrades & Hardware (including mobile devices)
  • Dark web checks ensure your data, personnel, and passwords are not for sale

In-Person Training

  • On-site software training prepared by our staff specifically to meet your needs

Terms and Cost

Term: 1-3 years

Cost: Calculated based on site device / user totals per contract period

 Plan: PXL Perfect

Plan Overview & Goals

Our goal for our PXL Elite clients is nothing short of completely taking over your I.T. needs from planning to execution. We provide a senior team of I.T. professionals that understand your business, market, and goals and will meet with you quarterly to align ourselves to your expectations. We want what you want!

As a bonus, any personal purchasing or I.T. needs for employees and family of the business will also be handled at a reduced rate with the same passion and eye for detail that we conduct ourselves with at all times (with their costs totally separate from the company, of course)!

Included Services

Essential I.T. Support

  • Support & ticketing tools
  • Asset information & monitoring
  • Instant remote connectivity for our consultants
  • Instant helpdesk chat function
  • A first-of-its-kind admin support program that helps staff get the most out of their software
  • Advanced performance monitoring
  • Automated solution deployment
  • Office 365 management
  • Remote or on-site support
  • Theft tracking
  • Project planning
  • Software and hardware upgrade planning (including mobile devices)
  • Mobile device support (phone & tablet)
  • Scheduled & emergency after-hours support included

Proactive Maintenance

  • Handled by senior technicians only
  • Advanced performance monitoring
  • Key application maintenance
  • License & asset management
  • System update verification
  • BIOS and firmware updates
  • Managed onsite & offsite backup checks (if applicable)
  • Quarterly Network Health Review
  • Firewall & wireless AP management & maintenance
  • Router Monitoring
  • Switch Monitoring

Managed Anti-Virus

  • Integrated antivirus Deployment
  • Full antivirus monitoring
  • Scheduled antivirus updates
  • Threat/Status reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Security Audit

  • Extremely detailed vulnerability and security audits monthly
  • Dark web checks ensure your data, personnel, and passwords are not for sale
  • Phishing and spam testing with individual user security checks

Training

  • A first-of-its-kind admin-specific support program that helps staff get the most out of their software
  • On-site software training prepared by our staff specifically to meet your needs

Quarterly Business Reviews

  • Quarterly in-person reviews are included to keep clients and I.T. goals in tandem
  • Proactive maintenance for server and workstations will be handled in-person during these months if not done monthly

Add-Ons

Managed Backup

  • Integrated Backup Deployment
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Datacenter

Terms and Cost

Term: 1-3 years

Cost: Calculated based on site device totals per contract period

Ready to get started?

Send us a message if you’re interested or if you have any questions. We’ll get back to you as fast as possible!